Terms and Conditions
Introduction: These Terms and Conditions govern your use of the online course "Boring Products, Fun Ads" (“Course”). By enrolling, you agree to these terms, which form a legally binding agreement between you and Shlomo Genchin (“we”, “us”, “our”).
Course Access: Access to the Course is granted upon full payment. Course access is for personal use only, and account sharing is strictly prohibited. Any unauthorized sharing may result in immediate termination of access without a refund.
Payment Process: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment details, including card information, are processed securely by Paddle, and we do not have access to or save any buyer card information.
Product Information: Before purchase, we ensure that all product details, capabilities, limitations, and pricing are clearly provided to you. It is your responsibility to review these details before completing a transaction.
Product Errors: We take reasonable steps to allow buyers to correct any errors in their orders before the purchase is finalized.
Intellectual Property: All content, including but not limited to text, images, and videos, is owned by Shlomo Genchin unless otherwise stated. Redistribution or resale of the Course content is prohibited without explicit permission.
Refunds and Complaints: You are entitled to a full refund within 30 days of purchase. To request a refund, contact our support team with your order details. If a complaint arises, you can contact our support team for resolution. We are committed to responding to all complaints within reasonable time frames.
Changes to Terms: We may update these Terms and Conditions, and it is your responsibility to review them regularly. Changes will be communicated via email for significant updates.
Termination: We reserve the right to terminate your access to the Course if any of these Terms are violated.
Product Fulfillment: After purchase, you will be provided with immediate access to the Course materials. If applicable, an order success page will display relevant information, including any software license keys.
Prohibited Activities: You agree not to engage in any deceptive or fraudulent practices, including but not limited to unauthorized sharing of course content or participation in unsupported activities as listed by Paddle.
Chargebacks and Disputes: In the event of a chargeback, Paddle will handle the dispute on your behalf. Chargebacks incur a $15 fee, which is passed onto the buyer. You are encouraged to resolve any disputes early to avoid such charges.
Changes to Refund Policy or T&Cs: Any changes to our refund policy, Terms and Conditions, or support contact details will be updated on our website accordingly and communicated to Paddle for compliance purposes.
Privacy Policy
Data Collection: We collect personal information during enrollment, including your name and email address. Payment information is collected and processed securely by our payment processor, Paddle. We do not have access to or store your payment information.
Use of Data: Your data is used for course access, customer support, and marketing (with your consent).
Data Sharing: We will never sell or share your personal data with third parties, except for processing payments through our secure payment processor, Paddle.
Security: We take appropriate measures to protect your data from unauthorized access, including using SSL encryption on our website.
Cookies: We use cookies to enhance your user experience.
Changes to Policy: We may update this policy, and you will be notified of significant changes.
Refund Policy
Refund Eligibility: You are eligible for a full refund within 30 days of purchase, no questions asked.
Requesting a Refund: To request a refund, contact our support team with your order details within the 30-day window.
Non-Refundable Situations: Refunds are not granted after the 30-day period has passed.
Complaint Resolution: In the event of a complaint, please contact our support team. If your complaint is not resolved satisfactorily, we will provide details for an appropriate trade ombudsman service for further resolution.